PRIVACY POLICY

Effective Date: 2 June 2023

Last Updated: 12 July 2025

Contact: Lorraine Shaw (Host of Scottburgh Views): [email protected] / +263772315342

1. Introduction

At Scottburgh Views, your privacy matters. This policy explains how we collect, use, and protect your personal information when you book or stay with us. We’re committed to transparency and safeguarding your data.

2. What Information We Collect

We may collect the following details from guests:

Full name, contact number, and email address

Booking details (dates, number of guests, preferences)

Payment information (handled securely via trusted platforms)

Feedback or special requests

Website usage data (if applicable, via cookies or analytics tools)

3. How We Collect It

Information is collected through:

Direct communication (email, phone, messaging apps)

Booking platforms (e.g., Airbnb, Booking.com)

Our website contact forms or guest registration

Optional feedback forms or surveys

4. Why We Collect It

We use your information to:

Confirm and manage your reservation

Communicate important details about your stay

Personalize your experience and respond to requests

Meet legal and safety obligations

Improve our services and guest experience

5. Legal Basis for Processing

We process your data based on:

Your consent (e.g., when you provide information voluntarily)

Contractual necessity (e.g., to fulfill your booking)

Legal obligations (e.g., tax or safety regulations)

6. How We Use Your Information

Your data helps us:

Send booking confirmations and updates

Share local recommendations and arrival instructions

Respond to emergencies or guest inquiries

Occasionally offer return guest specials (with your consent)

7. Sharing Your Information

We do not sell your data. We may share it only when necessary:

With trusted service providers (e.g., cleaners, emergency responders)

With booking platforms for reservation management

If required by law or for safety reasons

8. Data Retention

We retain guest data only as long as needed:

For legal and tax purposes

To assist with repeat bookings or guest preferences

Securely deleted when no longer required

9. Security Measures

We take data protection seriously:

Secure systems and password-protected devices

Limited access to guest information

No unauthorised sharing or external marketing

10. Your Rights

You have the right to:

Access or correct your personal data

Request deletion of your data

Withdraw consent at any time

Ask how your data is used

11. Cookies (if applicable)

If our website uses cookies:

They help us understand visitor behavior and improve the site

You can choose to accept or decline cookies

We’ll provide a separate cookie notice if needed

12. Policy Updates

We may update this policy from time to time. Guests will be notified of significant changes via email or website notice.

13. Contact Us

If you have questions or concerns about your privacy, please contact: Lorraine Shaw (Host of Scottburgh Views): [email protected] / +263772315342